FAQ

FAQs

Which payment options do you offer?

Blossom London accepts payment from debit or credit cards - American Express, VISA, Mastercard, as well as payments made with PayPal and Apple Pay.

I’ve lost my password, how do I reset it?

We can re-set that for you if you can’t remember your password. Click here to create a new one.

Is it possible to cancel my order?

Yes you do, under the consumer protection you have the right to cancel your order. To do this you must send us an email to info@blossomlondon.com to inform us in writing as well as returning the items to us at your own expense, as soon as possible.

I want to change my order, is that possible?

We try to dispatch your order as quickly as possible, if you decide you want to amend your order please call us on +44 (0) 7850 123428 and we will try to accommodate where possible.

Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.

What delivery options do you offer?

UK 2-5 working days - Free Shipping

Europe and Ireland 5-8 working days - £2.50

Worldwide 7-12 working days £3.50

Can I track the status of my order?

When you place an order we will email you to let you know when it has been dispatched.

 

Will my parcel be charged additional custom and import charges?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for the UK.

What do I do if my order is missing?

If you are in the UK and have not received your order within 7 working days of the date on which you ordered them then please notify us by email at info@blossomlondon.com within 21 days of the date on which you ordered the products. After this time has elapsed, Blossom London reserves the right to decide whether to send our replacement item(s) for you.

What is your returns policy?

Please see our returns section for more information

How do I return an item to you?

Please see our returns section for more information

Will my original postage costs be refunded?

Postage costs will only be refunded if your product is damaged or faulty